Refund and Returns Policy

Refund & Returns Policy

At Malls Road, customer satisfaction is our priority. We aim to provide a fair and transparent returns and refund process.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• The wrong product was delivered
• The product does not match the description

Returns must be requested within 3 days of delivery.

2. Return Conditions

• Product must be unused, unwashed, and in original packaging
• Tags, labels, and accessories must be intact
• Returns without original packaging may be rejected

3. How to Request a Return

To initiate a return:

• Email us at info@mallsroad.com
• Or contact us on WhatsApp at +91 8336-882212

Please include:

• Order ID
• Reason for return
• Supporting images (if applicable)

4. Refund Process

• Once the returned item is received and inspected, we will notify you.
• Approved refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or customization reasons. These will be clearly mentioned on the product page.

6. Shipping Charges

Otherwise, shipping charges may be deducted from the refund amount.

If the return is due to our error, return shipping costs will be covered by Malls Road.